Multi-Platform Account Management
One team running Talabat, Deliveroo, Noon, Careem, and Keeta as one operation.
Most brands run each platform as a silo — a different manager, a different strategy, a different price list. That fragmentation is what platform reps use against you in commission negotiations. We unify the operation so the platforms compete for your business instead of dividing it.
Platform fragmentation costs GCC operators 2 to 6 percent of net margin every year, mostly through commission terms that never get challenged, double-running promos, and price mismatches that train customers to wait for the cheapest platform. Unifying the account is a one-quarter project with a multi-year payoff.
What's included
- Single point of contact across Talabat, Deliveroo, Noon Food, Careem, and Keeta.
- Unified menu, pricing, and promo logic — coordinated, not duplicated.
- Commission and contract negotiation support backed by your real numbers.
- Joint platform-rep meetings with us in the room.
- Monthly cross-platform performance review with consolidated reporting.
How we work
- 1. Consolidate the account. Single owner, single strategy, single reporting layer.
- 2. Renegotiate the terms. Commissions, payout schedules, marketing fund, joint promos.
- 3. Run weekly rhythm. Cross-platform standup with us, your ops, and your finance.
- 4. Quarterly business review. Joint reviews with platform reps using your data, not theirs.
Who it's for
Multi-Platform Account Management is built for multi-branch F&B operators across the GCC who already do real delivery volume on platforms like Talabat, Deliveroo, Noon Food, Careem and Keeta, and who want their growth to come with margin instead of in spite of it. If your delivery business is growing but profitability is opaque, fragmented across platforms, or quietly leaking, this is where Bitelabs adds the most value. We work best with brands operating 3 or more branches and processing at least 2,500 delivery orders per month.
How we measure success
- Blended take-rate across platforms
- Platform-funded marketing share
- Cross-platform price consistency
- Account-level monthly P&L parity
Frequently asked
How much commission reduction is realistic?
Brands doing serious volume typically claw back 1.5 to 4 percentage points within the first two negotiation cycles, plus marketing fund top-ups.
Do you also handle Keeta and newer platforms?
Yes. Keeta launch strategy in the GCC is a specific workstream — we manage onboarding, listing setup, and the early-stage ranking push.
Can we keep our existing account manager?
Usually yes — we work alongside an internal lead, we don't replace one. But we own the platform-side strategy and rep relationships.
What is Bitelabs?
Bitelabs is not a generic consultancy. We are a hands-on delivery growth and profitability partner for F&B brands. We work across the real levers that move performance: menu, pricing, promos, platform execution, and per-order economics.
Who do you work with?
We work with restaurant brands, multi-branch operators, cloud kitchens, and delivery-focused F&B businesses that want growth without losing control of margin.
Related services
- Delivery P&L & Analytics — Know exactly where every dirham goes, per order, per platform, per branch.
- Ad Spend & Growth Management — Stop burning ad budgets on the wrong items, dayparts, and platforms.
- Menu Engineering for Delivery — Your dine-in menu is killing your delivery margin. We rebuild it for the channel.
- Promo & Discount Strategy — Promos should pull new orders. Most just discount the ones you already had.